Support — Clara
Get in touch
Questions, problems, or feedback: support@scandihouse.co
We read everything and usually reply within a couple of days.
Common questions
How do I scan a product?
Point your camera at the product's ingredient list and nutrition table, and take the photo. Clara reads what's printed and shows you what's in it. Good light and a straight-on angle give the best results — if part of a label is blurred or cut off, Clara will tell you a value wasn't readable rather than guess it.
Why does Clara say a value isn't readable?
Because it wasn't printed on the label, or the photo didn't capture it clearly. Clara never invents missing numbers. Retake the photo with the panel fully in frame if you think it was there.
How do I set my allergies or conditions?
In Settings, under your profile. Clara checks each scanned product against what you've entered. You can add, change or remove them at any time — removing them stops Clara from checking against them.
Is Clara medical advice?
No. Clara is an informational tool. It doesn't diagnose, treat, or give medical advice, and its AI can misread a label. Always check the packaging yourself, especially for allergens, and talk to a qualified professional about medical decisions.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open the Settings app on your iPhone, tap your name, then Subscriptions.
How do I delete my account and my data?
In the app: Settings → Delete Account. This immediately deletes your profile, including any health details, and your scan history. If you can't access the app, email support@scandihouse.co and we'll do it for you.
Where can I read your privacy policy?
Scandihouse Limited, Limassol, Cyprus
← Back to home